The practical side of mental health care.
Practical help navigating benefits, providers, and life logistics.
NoteInternal service — available to existing Elevate clients.
An honest look at the service.
Mental health care doesn't happen in a vacuum. Insurance changes, housing instability, employment gaps, school accommodations — they all affect treatment. Case management is the connective tissue that keeps the rest from falling apart.
Our case managers work alongside your prescriber and therapist as part of your broader care team. They handle the calls, the paperwork, the follow-through — so you can focus on the work that matters in session.
Case management is offered to existing Elevate clients as part of comprehensive care. We don't currently accept external case-management-only referrals.
Who it's for
- Existing Elevate clients with complex coordination needs
- Clients navigating insurance, benefits, or eligibility issues
- Those needing housing, employment, or education resources
- Anyone whose treatment plan involves multiple providers or systems
No guesswork — here's how it actually goes.
- 01
Introduction
Your prescriber or therapist refers you to a case manager based on what you're working on. Initial meeting is 30–45 minutes.
- 02
Coordination
Your case manager loops in the right people — schools, employers, benefits offices, other providers — only with your permission.
- 03
Follow-through
Regular check-ins until the practical pieces are in place. They show up, they call back, they track loose ends.
- 04
Handoff
When the logistical work is done, case management tapers off. Your clinical care continues uninterrupted.
Questions we hear often.
Is case management billed separately?
Coverage varies by plan. For most Medicaid plans, case management is covered; for commercial plans, we check coverage in advance.
Can I request case management directly?
Case management is currently offered to existing Elevate clients only. If you're not yet a client, start with a psychiatric evaluation or therapy intake.
How is this different from therapy?
Therapy is clinical work on emotions, behavior, and relationships. Case management is practical, logistical, real-world support outside the therapy room.
Explore other services
Ready to take the next step?
Send a request and our team will respond within one business day.